I can't believe the speedy service I received from Rob today. My laptop died and I needed a new one and in less than 48 hours, I'm back at home, enjoying my great new laptop, already set up with my pictures and documents and everything. He never made me feel stupid by talking techno talk to me. He just listened to my needs and took care of them. I love the idea that we are set up with TeamViewer so wherever I am, traveling in my RV, he can remotely access my computer if I have a problem and need him to look at my problem and fix it. What other computer company is going to help me if I'm traveling through Texas or Alaska etc.? Thanks, Rob.